The Impact Survey is an online survey tool designed specifically for public libraries that want to better understand their communities and how people use their public technology resources and services.

survey process

Written and validated by research staff at the University of Washington Information School, the Impact Survey is designed to quickly and easily provide busy librarians with useful data on how their patrons use library technology services. The program saves libraries the time and costs associated with writing, programming, analyzing, and reporting an in-house survey. The tool includes:

  • Cut and paste code with a variety of options for linking to the survey.
  • Easy-to-read data-oriented reports detailing survey results in charts and graphs.
  • Advocacy-oriented communication tools showcasing survey results.
  • Downloadable data for libraries that want to do deeper analysis of their survey results.

Know your community. Improve your technology services.

Understanding your community is essential to providing patrons with the technology services they need. The Impact Survey asks patrons about how they use library technology services like public computers, wireless networks, online resources, digital literacy training, as well as outcome oriented use in the following areas:


Start benefiting from Impact Survey today.

Explore the site to learn more about Impact Survey and how it can help your library, then sign-up for an account to get started. Any library with a website and public access computers can use Impact Survey. Our friendly research assistants will be on hand to help you with technical support at (206) 543-4324, 8:30-4:30 Pacific Time, Mondays-Fridays. The website will walk you through the steps to quickly connect to the survey and start collecting data from your patrons. Depending on how long you make the survey available to patrons, you could have data and reports to share with your stakeholders in as little as two weeks! We are also happy to arrange special webinars or conference calls for state library agencies, state library associations, library consortia, and other regional library groups. Contact us to schedule a presentation for your group.