Librarians and library staff work hard to provide services that meet the needs of their patrons. Impact Survey takes the guesswork out of understanding the real outcomes patrons receive from using library services – how they use services, what type of assistance they need, and how services improves their lives. Impact Survey is designed to be user-friendly and requires minimal time and technology skills to implement. And our team is available to answer questions and provide tech support when you need it.

Currently, Impact Survey has a technology survey ready for public libraries to use. You can download a PDF of the survey questions in English or Spanish for reference.

Create a user account

Create an Impact Survey account for your library from the http://impactsurvey.org homepage, where you will fill out a brief registration form. Any library with a website and public access computers can use Impact Survey. You can register for Impact Survey as either an individual library, a state library, or library group. It’s free to register with Impact Survey.

For individual libraries, only one Impact Survey account can be created per library system, which may have a single outlet or multiple outlets; we cannot enroll libraries at the branch level. State libraries and groups of ten or more libraries can also create an account to see the results from their state or group and also take advantage of special aggregate reports. States and library groups can view aggregate reports for free.

Log in and get started

After logging into your Impact Survey account, you will be directed to the My Impact dashboard. From there, you can view and update your library’s organizational profile. The profile contains information about your library that we've prepopulated based on data from the Institute of Museum and Library Services. You will also be asked to verify your library's basic information, and to upload your library's logo and photo to customize your reports. Libraries with multiple outlets will also be asked to verify their locations and provided with an opportunity to add or remove outlets. We also ask that you complete a short intake questionnaire about your library's technology.

Subscribe to run surveys

To run an Impact Survey, you need to purchase a subscription. After you run a survey, you retain access to survey data and reports- regardless if you have a subscription.

An Impact Survey subscription has two different price structures: one for libraries and one for states and groups.

For individual libraries, the yearly subscription fee is determined by the library’s budget:

State libraries and consortia or other groups of 10 or more libraries can purchase a subscription for their members for 60% off the normal yearly subscription fee. Purchasing a subscription for their member libraries allows states and groups to coordinate and run surveys on behalf of their members.

Schedule a survey

After submitting your organizational information, you can schedule a survey from your My Impact dashboard. We recommend fielding the survey for at least 2 weeks. Smaller libraries and those with few public access computers or a limited web presence may wish to extend their fielding period to 4 weeks or more to encourage more responses. The number of completed surveys is updated hourly on the My Impact page so you can keep track of how many responses you have received. You have the option of extending your survey fielding dates to up to 6 weeks if the number of initial survey responses is unsatisfactory for your purposes.

Create a promotion plan

One of the most important things for the survey is to get good participation. The Survey Promotion plan will guide you through some steps you can take to make the survey successful. You will select from a list of options to promote the survey, and then a plan will be generated for you that you can print, and reminders will be displayed on the My Impact dashboard. You can change your preferences at any time. The plan includes handouts, sample email language, and other tools that will help library staff communicate with patrons about the survey and answer any questions that come up. We also provide other helpful tips for making the survey visible and accessible to your patrons.

Link to the survey

From your My Impact dashboard you will be able to link to the survey using buttons and banners embedded with a unique URL created just for your library. Simply select the links you want to use on your library's website, and copy and paste the code provided into your home page. The process is fast and easy, requires only basic knowledge of HTML, and the Impact Survey team is available for one-on-one help should you need it. The links are hosted by Impact Survey, so there's no need to upload images or make any other changes to your website. Libraries can also create their own website buttons and banners if they wish.

Patrons take the survey

The online survey contains detailed questions about the benefits and outcomes of using technology services. It takes approximately 8-12 minutes to complete. In our experience, patrons are willing to spend this amount of time to "give back" to the library. Patrons must be 14 years of age or older to take the survey. Prepare to generate as much patron participation as possible by using the customizable materials (flyers, table tents, etc.) Impact Survey provides. We also recommend that public computer browsers are set to default to the survey website. Some libraries have improved their response rate by having a dedicated computer for survey taking. Libraries can also promote the survey in their communities through social media outlets and at events, such as technology classes, at the library. Some libraries have drawings or giveaways to increase participation – everything from free prints to an iPad. You can also set a custom end page for the survey use something as simple as a google form to gather email addresses for an incentive prize drawing.

Download your reports

At the end of your survey fielding period, you simply remove the code embedded in the website to take the down the survey links. If your library has used the paper survey option, you will be asked to enter the responses to those surveys through a special interface that makes entering the data fast for library staff. Once that's all done, you will be able to download your library's customized reports which you can use to communicate the value of your public access technology program. Libraries can also download their survey responses in a .csv file, if they want to do additional analysis. View sample reports below:

comprehensive report | two-page highlights | employment and education | slide presentation | comments by location | editorial